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CUSTOMER CARE ADVISOR

Job Type: Temporary Pay: £7.00 - £8.00 Salary: Location: Norwich
Industry: Commercial Commercial Category: Administration
Reference: CCANrw Closing Date: 29/11/2017

Job Description

Temp to Perm Position

Customer Care Advisor
A very exciting opportunity for an experienced Customer Care Advisor has become available within the customer service team.
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As the first point of call for our business, exemplary customer care will be second nature in this role, and the ability to create amazing customer experiences is something that the successful candidate will be most passionate about, whilst being organised and keeping calm in a busy office environment.


The role includes:
" Creating the highest standard of customer care at all times
" Talking to customers on the telephone, by email and instant chat
" Dealing with all customer service enquiries including deliveries, products and solving problems
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The successful candidate will have:
" Extensive experience in working within call centre/customer service department
" The ability to work under pressure in a busy office environment
" Exceptional communication and writing skills
" Adequate computer skills
" A strong and committed work ethic
" Ability to lead by example with outstanding customer care skills


This role is full time, with 20 days of holiday and long service entitlements available.

The hours for the role are Monday to Friday 9-6 (depending on shift pattern) and one in two Saturdays 9.00 - 5.30, with a day off during the week.



Candidate Specification


Contact Details


Contact Name: Heloise Duke-Waters Phone: 01603 761717 Email: heloise@personnelpeople.co.uk