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Customer Services Manager

Job Type: Permanent Salary Range: £25,000 - £30,000 Salary: Location: Great Yarmouth
Industry: Commercial Commercial Category: Management
Reference: CSM Closing Date: 31/07/2019

Job Description

CUSTOMER SERVICES MANAGER

Our Client is an E-commerce company based in Norfolk, with offices in Norwich and Great Yarmouth.

The company ships over a million products a year to customers across the UK & Europe with sales generated through its own websites as well as marketplaces such as eBay and Amazon.

As Customer Service Manager you will head up the Customer Service department, managing an expanding team of Advisors to deliver outstanding service across contact points that include email, live chat and social media.

If you are an experienced Customer Service Manager, with a hands on approach, looking for a new challenge in a growing company then we would love to hear from you. You will need to be motivational, energetic and have a positive energy.

Responsibilities include:
• Delivering exceptional service to customers
• Providing training & support to a team of Advisors
• Measuring & reporting on KPIs
• Recruitment and talent development
• Review management including Trustpilot, eBay, Amazon and Google reviews
• Monitoring delivery performance including Royal Mail, DHL, Yodel and UKMail
• Process development

This role comes with an attractive salary, staff discount, free parking and a comfortable, modern environment.

This position is full-time and permanent, primarily Monday to Friday but with some flexibility to cover weekend if needed, as this is a 7 day per week operation.

Experience:
• Customer Service Management: 5 years (Preferred)
• Apply with CV and covering letter.





Candidate Specification


Contact Details


Contact Name: Su Harvey Phone: (01603) 761717 Email: su@personnelpeople.co.uk