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Customer Service Agent

Job Type: Permanent Salary Range: £15,000 - £20,000 Salary: Location: Norwich
Industry: Commercial Commercial Category: Customer Service
Reference: Closing Date: 22/12/2017

Job Description

Working within the Operations team or the Sales Team in a customer support role. There are 2 permanent positions available, both based within Rackheath and with a salary of from £17,000 to early £20'k s (depending
on experience).

The purpose of this role is to receive all inbound calls and emails specifically relating to sales and to resolve all issues that do not involve specialist technical input.

Applicants need to have excellent communication skills, a positive attitude to daily challenges of contracting environment.
Ability to manage relationships and processes.
Be fully IT literate on all MS office programs, and ideally have a good understanding of construction operations.


This job involves answering and triaging telephone calls relating to sales.
Receiving & reviewing enquiries and filing them correctly following an initial review.
Preparing final quotations and presentations to send to clients. Processing orders and information on to the ERP. Providing early design or technical details for architects and clients in early development on projects.

A full job description is available on application.
This position is open for a start at the beginning of the New Year. Interviews are taking place immediately.



Candidate Specification


Contact Details


Contact Name: Su Harvey Phone: (01603) 761717 Email: su@personnelpeople.co.uk